How can I create an auto forward (Exchange)?

How can I create an auto forward (Exchange)?

An auto forward is handy if you want to temporarily forward your emails to another mailbox. You can also use it to backup your emails. You can set it up from your online mail client.

NOTE: Have in mind that due to the configuration of the Exchange servers, you will not be able to configure a mail forward to an email address that is external to your organization (other domain). To make this kind of forward, please contact support.

  1. So first, log in our webmail:

    1. Log in your hosting control panel (

    2. Navigate to the horizontal menu at the top. Click on ‘My products’.

    3. From the menu search for and click on ‘My Email Addresses’.

      My products

    4. Find the domain name that uses the Exchange mailbox. Click on its corresponding button ‘Management’.

      My Email Addresses

    5. From the menu on your left-hand side, choose ‘Outlook Web Access’.

      choose ‘Outlook Web Access’

    6. You are forwarded to a login page. Type in your email address and password and sign in.

      Login page Outlook Web Access

  2. Now it is time to create the auto-forward rule.

    1. Navigate to the upper right corner and click on the ‘Options’ link.

    2. A dropdown menu falls under your cursor. Choose ‘Create an Inbox Rule’.

      Dropdown menu

    3. You are now in the Organize E-Mail section of your Exchange management.

      Organize E-Mail

    4. Click on the ‘New' link on your screen.


    5. Select an action. For auto-forward you will most probably want the ‘[Apply to all messages]’ option, but you can choose your preference – just like any other rule.

      select ‘Apply to all messages’

    6. In ‘Do the following’ dropdown menu find ‘Redirect the message to’.

      select ‘Redirect the message to' select the contact


    7. If you want to leave the emails in your mailbox:

      1. Click on ‘More Options’.

        More Options

      2. Press the ‘Add action’ button.

      3. Follow ‘Move, copy, or delete' > 'Copy the message to folder…’

        Add action

      4. Select your inbox.

        select you inbox


    8. ‘Save’